Introduction
Welcome to the QuickRecharge Privacy Policy. QuickRecharge, operated by Al-Nasser Technologies, located at King Fahd Road, Riyadh, Saudi Arabia, is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our STC telecom recharge services. By using QuickRecharge, you consent to the practices described in this policy.
Information We Collect
We collect several types of information to provide and improve our services:
- Personal Information: This includes your name, phone number, email address, and billing information. We collect this information when you create an account or process a recharge.
- Payment Information: We collect payment details such as credit card information or other payment method details. This information is securely processed by our trusted payment gateway providers. QuickRecharge does not store your complete credit card details on our servers.
- Usage Data: We collect information about your usage of our services, such as recharge history, transaction details, IP address, browser type, and device information.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your user experience, personalize content, and analyze website traffic. Please refer to our Cookies Policy for more details.
How We Use Your Information
We use your information for the following purposes:
- Providing and Improving Services: To process your STC telecom recharges, personalize your experience, and improve the functionality of our platform.
- Customer Support: To respond to your inquiries, resolve issues, and provide technical support. You can contact our support team at support@quickrecharge.sa or call us at +966 50 226 4947.
- Communications: To send you important updates, notifications, and promotional offers related to our services. You can opt-out of marketing communications at any time.
- Security: To protect against fraud, unauthorized access, and other security threats.
- Compliance: To comply with applicable laws, regulations, and legal processes.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use industry-standard encryption technologies to protect your payment information and other sensitive data during transmission.
- Secure Servers: Our servers are housed in secure data centers with strict access controls and 24/7 monitoring.
- Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
- Employee Training: Our employees are trained on data protection best practices and are required to adhere to strict confidentiality agreements.
Data Sharing and Disclosure
We may share your information with the following parties:
- Service Providers: We share information with trusted service providers who assist us in processing payments, providing customer support, and delivering other essential services. These providers are contractually obligated to protect your information.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact our Data Protection Officer at dpo@quickrecharge.sa.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We typically retain transaction data for seven years to comply with financial regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending you an email. Your continued use of QuickRecharge after the effective date of the updated policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Al-Nasser Technologies
Privacy Department
King Fahd Road, P.O. Box 12345
Riyadh, Saudi Arabia
Email: privacy@quickrecharge.sa
Phone: +966 474955319
| Data Category | Purpose | Retention Period |
|---|---|---|
| Personal Information (Name, Phone, Email) | Account management, service delivery, communication | While account is active + 1 year |
| Payment Information (Credit Card Details) | Payment processing | Not stored by QuickRecharge (handled by payment gateway) |
| Usage Data (Recharge History, IP Address) | Service improvement, security, analytics | 7 years |